Handing Out Stamps
With the scanner app you can hand out stamps in just a few seconds. Here’s a step-by-step walkthrough of how it works.
Before you start
Make sure that:
- The scanner app is installed on your phone
- You’re signed in to the app (using the login details from your welcome email)
How to hand out a stamp
- Open the scanner app on your phone
- Tap “Scan” — the camera opens
- Scan the QR code on your customer’s phone (the customer opens their stamp card in the Wallet for this)
- The stamp is added — you’ll see a confirmation on your screen
That’s it! The customer sees the new stamp on their card right away.
Tip
The whole process takes under 5 seconds. It’s worth practising once so it runs smoothly in day-to-day service.
Handing out several stamps at once
Sometimes you’ll want to give a customer more than one stamp — for example when they order two meals, or as a welcome bonus.
Here’s how: after scanning, you can adjust the number of stamps in the app before confirming. Just enter the number you want and confirm.
Frequently asked questions
Does the app work offline?
The scanner app needs an internet connection to hand out stamps. Make sure your phone is connected to Wi-Fi or has mobile data switched on.
Important
Without an internet connection, no stamps can be handed out. Make sure your Wi-Fi at the till is stable.
Can I undo a stamp?
A stamp that has already been given can’t be removed directly through the app. If a stamp was added by mistake, get in touch — we’ll help you sort it out quickly.
Who can hand out stamps?
Anyone with access to the scanner app. You can share the login details with your team members so your whole team can hand out stamps.
Tip
Give your team members the login details and install the app on their phones. That way anyone on your team can hand out stamps — even when you’re not around.